When we make an appointment directly with you for a specific timeframe, we will not send an entry notice. An entry notice is only sent when we collect keys from your agent.
If you have received an entry notice you do not need to be home as we have arranged to collect keys from your Agent.
Things happen, please call us and we can reschedule 1300 201 229
If we have arranged to collect keys from your Agent, we do not specify a time to attend. If you will be at home, we can schedule a timeframe to attend between 8.30am and 11.30am or between 2.00pm and 5.00pm
A 240V alarm will have constant indicator light and battery operated (will have indicator light that flashes about once a minute).
The smoke alarm compliance check is required whenever a new lease or lease renewal is signed. If you are on a six-month lease, then we need to attend every six months.
If on our first visit we uncovered the need for additional alarms, we may be returning because your property manager has approved further works.
New Queensland smoke alarm legislation came into effect in 2017 following a tragic house fire in Slacks Creek in 2011.
Key dates to meet new requirements –
January 2017 all new builds or substantially renovated properties.
January 2022 all properties sold or leased, all Government housing
From January 2027 all domestic dwellings must meet the new requirements.
Smoke alarms must be replaced like for like. Existing hardwired 240V smoke alarms must be replaced with a hardwired 240V photoelectric smoke alarm. In rooms without an alarm present or with a battery-operated smoke alarm they can be replaced with a photoelectric 10-year battery operated smoke alarm. They must all be interconnected.
The regulatory authority for domestic smoke alarm legislation in QLD is the Queensland Fire Department (QFD), under the Fire Services Act 1990 and the Building Fire Safety Regulation 2008.
As we provide ongoing servicing and maintenance of smoke alarms we can accommodate most quality brands. Our preferred brands are Emerald Alarms and Brooks Alarms.
Firstly, check for signs of fire.
If safe to do so identify the alarm that has a red flashing light, this is the alarm that has triggered all alarms to sound.
Press and release the ‘hush’ button on the identified alarm. This will reset the alarm and leave it functional. The reset can take a few minutes, and the smoke alarm may beep during this time.
If your alarm continues to sound after pressing the ‘hush’ button call our after hours support line on 1300 661 025. Do not damage the smoke alarm as you may be charged for replacing the alarm.
Some common reasons are:
Dust or Insects
Dust or insects can interrupt the sensors within the alarm.
To avoid false sounding smoke alarms, vacuum your smoke alarms regularly.
Moisture and Humidity
Excessive moisture can cause condensation to form on the sensors. For this reason, we avoid placing alarms in areas with high humidity such as an entry to a bathroom or laundry.
9V Battery life
If your smoke alarm is chirping every 30 – 60 seconds, it may indicate that the backup battery needs replacing.
Owner-occupiers are responsible for maintaining smoke alarms in their properties and ensuring they are compliant to the current smoke alarm regulations.
Tenants are responsible for testing smoke alarms at least every 12 months during a tenancy.
Landlords/Agents must ensure smoke alarms meet the regulations, and ensure alarms are cleaned and tested at the start of a lease and at each renewal.
Yes, our portal provides self-serve access to your compliance certificates, invoices, pending jobs and job status.
Email us at service@safehomeservices.com.au
When a property is enrolled under a subscription service you will receive a renewal invoice every 12 months. This covers the properties compliance service needs for the next 12 months. We will attend the property on lease renewal and as required for compliance.
Yes, please email service@safehomeservices.com.au and we will arrange this for you.
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We schedule standard inspections 10 days out. We attend to urgent jobs as a priority and generally within 48 hours.
Within 24 hours after we inspect the property.
Yes, we honour any existing subscription up to the renewal date.
Coming soon. Please register your interest here
Please phone 1300 201 299 or contact us here to make a time to meet with your Account Manager.
